Event not triggered while setting dynamic field value via API call

[soos]

I'm currently creating an event module which reacts to the setting of the ITSM due date field. It works fine if I set it through the interface in the "Additional ITSM fields" dialog. But when I set the value via code, it seems the event is not triggered. Do I have to trigger the event separately or something?

[RStraub]

Hey there,

I took a look into the Ticket.pm, for example if you update a title. This function also triggers an event:

Code: Select all

    $Self->EventHandler(
        Event => 'TicketTitleUpdate',
        Data  => {
            TicketID => $Param{TicketID},
        },
        UserID => $Param{UserID},
    );

So how exactly are you updating your value via code? You might want to look into the perl file that handles the updates, or simply add an event to your code.

[soos]

Code: Select all

       
          my $Success = $Self->{DynamicFieldValueObject}->ValueSet(
           FieldID => 10,
           ObjectID => $Param{Data}->{TicketID},
           Value => [
           {
               ValueDateTime => $timestamp,
           },
           ],
           UserID => 1,
         );

This is how I'm updating the dynamic field.

[RStraub]

If you look into the code:

https://github.com/OTRS/otrs/blob/rel-4 ... lue.pm#L82

There is nothing about raising an event. You might have to raise an event via the EventHandler.

Try naming your event "TicketDynamicFieldUpdate_NameOfYourField".

[soos]

Fantastic! Thanks! Have a great day!