Hello,
So I was just wondering if there was a way to stop the clock on a tickets solution time?
For example a support call comes in
Person A logs the ticket.
Person A then has 24 hours to complete the ticket.
But after 4 hours, they make a change and wait for the customers reply.
At the moment the solution time is still ticking even though there is no work going on, and they are waiting for a customer to get back to them.
It would be handy to 'Stop the clock' at this time so that you could better manage how much time was taken on a ticket.
Is this possible and I'm just missing it?
How to pause Ticket solution timer?
Moderator: crythias
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: How to pause Ticket solution timer?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
voiprodrigo
- Znuny newbie
- Posts: 62
- Joined: 03 Dec 2014, 18:49
- Znuny Version: OTRS 4
- Location: Portugal
- Contact:
Re: How to pause Ticket solution timer?
Hello,
It's not possible with core OTRS, you'll need an add-on (either free or commercial).
rgds
It's not possible with core OTRS, you'll need an add-on (either free or commercial).
rgds
Linux (Ubuntu 14.04.1 LTS) | MySQL 5.5.40 | OTRS 4.0.7