Hi,
When i close ticket and get an follow up via email, the ticket unlocks.
what is the best method to make them locked again ? create a postmaster filter?
Follow up
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crythias
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Re: Follow up
More to the point, the ticket unlocks when you close the ticket. The followup (Queue setting) determines the state after close followup.spiderpig wrote:When i close ticket and get an follow up via email, the ticket unlocks.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Follow up
ok thank you, I got it. I was looking in sysconfig for it 