Queue name length in ticket lists

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wheelshot
Znuny expert
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Joined: 15 Dec 2014, 20:49
Znuny Version: 4.0.24
Location: QC, Canada

Queue name length in ticket lists

Post by wheelshot »

Hi,

I browsed for quite some time now the forum and config and havent found a place where I could tweak the number of characters displayed for the queue name in ticket listings like in Ticket / Queue view. Is there a way modify that without programming anything in a .pl?

I added a screenshot of the actual display problem Im trying to solve. Unfortunatly in french, words are long and take lots of space :)

Thanks for your help!
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wheelshot
Znuny expert
Posts: 188
Joined: 15 Dec 2014, 20:49
Znuny Version: 4.0.24
Location: QC, Canada

Re: Queue name length in ticket lists

Post by wheelshot »

Made some more research and cant figure a way to do it without code :( Anyone else has any tips about that?
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wheelshot
Znuny expert
Posts: 188
Joined: 15 Dec 2014, 20:49
Znuny Version: 4.0.24
Location: QC, Canada

Re: Queue name length in ticket lists

Post by wheelshot »

Bump! Im sure it aint that much to fix but I just cant find it over the web or in the config and of course, i'd like not to fix it with coding...
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jojo
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Re: Queue name length in ticket lists

Post by jojo »

there is actually no config option available for this
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crythias
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Re: Queue name length in ticket lists

Post by crythias »

Look for "truncate 30" in Kernel/Output/HTML/Standard/AgentTicketOverviewSmall.tt et al.
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wheelshot
Znuny expert
Posts: 188
Joined: 15 Dec 2014, 20:49
Znuny Version: 4.0.24
Location: QC, Canada

Re: Queue name length in ticket lists

Post by wheelshot »

Thanks guys! I'll do it by code then.
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