Link Ticket Type and SLA

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tiffany
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Posts: 11
Joined: 28 Apr 2015, 04:54
Znuny Version: 4.0.7
Real Name: tiffany erin
Company: rghdinc

Link Ticket Type and SLA

Post by tiffany »

Hi Everyone,

Is it possible to link the ticket type to SLA.
So if type is "call", SLA will be selected as High/Low/Med.

Thank you,
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crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
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Re: Link Ticket Type and SLA

Post by crythias »

No. The "SLA" is linked to the customer's service or to the queue.
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