create new kind of interna-note [solved]

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rvaldomir
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Joined: 04 Aug 2014, 23:59
Znuny Version: 3.3.8
Real Name: Roberto A. Valdomir

create new kind of interna-note [solved]

Post by rvaldomir »

I have added a new note type "note-handover"

using the insert:

INSERT INTO (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('note-handover', 1, 1, sysdate, 1, sysdate);

and it is ok but is like an external note, because customers can see the note.

how to make it as internal?

internal note is not useful for this case
Last edited by rvaldomir on 04 Jun 2015, 14:09, edited 1 time in total.
​Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir

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OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
crythias
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Re: create new kind of interna-note

Post by crythias »

make it handover-internal
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rvaldomir
Znuny expert
Posts: 155
Joined: 04 Aug 2014, 23:59
Znuny Version: 3.3.8
Real Name: Roberto A. Valdomir

Re: create new kind of interna-note [solved]

Post by rvaldomir »

Solved thanks
​Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir

----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
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