I have added a new note type "note-handover"
using the insert:
INSERT INTO (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('note-handover', 1, 1, sysdate, 1, sysdate);
and it is ok but is like an external note, because customers can see the note.
how to make it as internal?
internal note is not useful for this case
create new kind of interna-note [solved]
Moderator: crythias
-
- Znuny expert
- Posts: 155
- Joined: 04 Aug 2014, 23:59
- Znuny Version: 3.3.8
- Real Name: Roberto A. Valdomir
create new kind of interna-note [solved]
Last edited by rvaldomir on 04 Jun 2015, 14:09, edited 1 time in total.
Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir
----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir
----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
-
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: create new kind of interna-note
make it handover-internal
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
- Znuny expert
- Posts: 155
- Joined: 04 Aug 2014, 23:59
- Znuny Version: 3.3.8
- Real Name: Roberto A. Valdomir
Re: create new kind of interna-note [solved]
Solved thanks
Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir
----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir
----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365