ACLto to limit Service by Priority Not Working

[vishutux]

Hi Members,

I created ACL for Priority->Service, and this working partially. My ACL is

If I select Priority "3 High" Then Service should be "P3_Service"

ACL working but In Service feild two values appears one is "-" Other is "P3 service", and I have to select "P3 service" manually

My need is that Service feild should be populated with "Service P3" only if I select Priority as "3 High". I am doing this to set SLA of ticket

Appreciate if someone suggest what wrong I am doing or any alternate approach to achieve this.

Thanks
Vishesh
OTRS Version 4.0

[crythias]

Priority is for how urgent to start. Services have SLA which indicates when to finish. Criticality (how business-critical the service) and Impact determine the priority. The service (because of its business-critical nature) should have always a consistent SLA.

[vishutux]

Thanks a lot.