Default title for article in process ticket
Moderator: crythias
Default title for article in process ticket
I use an article in one of the activity dialogs (type note internal). When the form is submitted a new note is created. I would like to assign a default subject to the note so as to distinguish that the note created in activity dialog from notes created via note button in AgentTicketZoom.
How can I achieve this?
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OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache