Email tickets not shown in customer portal
Moderator: crythias
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vinesh
- Znuny newbie
- Posts: 76
- Joined: 01 Sep 2012, 09:51
- Znuny Version: 5.0.16
- Real Name: Vinesh Narayanan
- Company: NTS
Email tickets not shown in customer portal
I have created ticket by sending email to my OTRS and the ticket was created with automated email to my but issue is has my email id is already registered and listed in the customer database as well i have added usergroup to CustomerGroupAlwaysGroups but i cannot see the ticket opened in my customer portal why?
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Email tickets not shown in customer portal
Because your email from address doesn't match your customer login account. Also please attempt to use punctuation in your requests. Write a sentence. End in a period. Take a breath. Write some more. It helps readers parse your request better.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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