See only my onwed tickets in AgentTicketQueue [SOLVED]

[rvaldomir]

Hi,

How to get in all tickets own in "Available Tickets" or "All Tickets" no matters the option I can change the description.

Example, I want to see only tickets that Jose is Owner no matter if it is locked or not.

a.png

[crythias]

[saved] Search works...

[rvaldomir]

Yes but is not exactly what we are looking for in this case.

Any other chance?

[crythias]

Available tickets *should* be unlocked tickets, regardless of owner.
viewtopic.php?t=20502#p81169

[rvaldomir]

Solved:

Code: Select all

    my %Filters = (
        All => {
#change name to fit our needs
            Name   => 'My tickets',
            Prio   => 1000,
            Search => {
                StateIDs => \@ViewableStateIDs,
                QueueIDs => \@ViewableQueueIDs,
#rvaldomir start
OwnerIDs => [$Self->{UserID}],
#end
                %Sort,
                Permission => $Permission,
                UserID     => $Self->{UserID},
            },
        },
        Unlocked => {
#change name to fit our needs
            Name   => 'All existing tickets',
            Prio   => 1001,
            Search => {
                LockIDs  => \@ViewableLockIDs,
                StateIDs => \@ViewableStateIDs,
                QueueIDs => \@ViewableQueueIDs,
                %Sort,
                Permission => $Permission,
                UserID     => $Self->{UserID},
            },
        },
    );

pastedImage.png

[crythias]

OK, but again, these tickets are labelled Available. Which means someone should lock them.

[rvaldomir]

yes understand your point by for some reason at this time is more easily to understand for common users.

and now in my tickets only owned tickets are displayed. so they will look first there,