Survey notification

[msrajampl]

Hi everybody,

I have doubts for how to configure survey to send survey notification after 5 ticket closed.

thanks

[RStraub]

If I interpret your doubts correctly, you want to send surveys every 5 tickets?

The two parameters you can configure in the SysConfig are:
- "Time between surveys" => Minimum time that has to pass before the next survey is beeing sent
- "Max surveys per 30 days"

So with the default OTRS you cannot configure surveys beeing sent every 5 tickets.

[msrajampl]

Thanks RStraub,

can you which way good for this task.

thanks ones again RStrub.

Best Regards,
RAJA.

[RStraub]

Sorry, I don't get your question.

[artjoms15]

Hello, msrajampl!

I will quote what Crythias has said a long time ago - for custom Surveying - you should use third party tools or develop the tool yourself!

I would reccomend you to use LimeSurvey, as it can be easily configured and it keeps up the spirit of Open Source, like OTRS!

You can get hints, how to implement this from this thread: viewtopic.php?t=17184

Good Luck,
A.