Survey ERROR

[Mindaugas]

Hello,

We are using ORTS 4.0.9. We would like change this settings:

SurveySendRequest.pm file:

When I have changed

from:
return 1 if $Ticket{StateType} ne 'closed';

to:
return 1 if $Ticket{TicketState} ne 'closed successful';

I am getting error and don't send Survey. Have you some ideas? Can you help?

[reneeb]

Use

Code: Select all

$Ticket{State}

instead of

Code: Select all

$Ticket{TicketState}

[Mindaugas]

Survery version 4.0.1

OTRS 3.3.x version was good for Survey setting.

[Mindaugas]

I have changed to:

return 1 if $Ticket{State} ne 'closed successful';

I have got:
Some packages are not correctly installed.

[crythias]

I have got:
Some packages are not correctly installed.

Yes, because you changed the file.

I'd recommend installing LimeSurvey and using it to send via Notification Event or potentially Response/Template instead of the built-in survey module.

[Mindaugas]

Yes, it is working correct. Thank you.
Why are you recommending to install LimeSurvey?

[reneeb]

It always depends on what you want to achieve. The capabilities of the OTRS module are limited, LimeSurvey et al are more powerful... If the survey module is enough for you, it's ok...