OTRS Reporting on Phone, Web and Email Tickets

[retro2707]

Hi,

Maybe im just missing something but I cant find a way to report on how many tickets come in by Phone, Web and Email. Is this possible and if so, how do I go about setting it up please?

Brendan

[retro2707]

Anything on this? Sounds like a fairly standard request to see where the tickets are coming from.

Thanks a lot!

[reneeb]

There is no standard report for this, but you can use the SQL box in the admin area... AFAIR there are already some threads in this forum that provide a SQL query for that.

[retro2707]

Perfect, thanks reneeb! Will see what I can find.