Ticket Queue Overview not show all queues

[Fverdirame]

Hello
I hope some one can help me.
We are trying to setup otrs 4 so that we can migrate from our current call logging system, and in the agent dashboard only one queue appears in the Ticket Queue Overview instead of all thequeues the we set up eventhough we have created test tickets.
We actually want to have 4 queues for each area of IT and each group is associated to the own group.
the only group that appear in Ticket Queue Overview is the service Desk and this is attached to the users group.
We can't associate the other 3 queue with the users group because I belive that the agents in the queue will not receive the alert for the calls as they get assigned to relevant queue.

What we are trying to aciheve is the calls raied on the cusomter portal all go into 1 of the queues called Servive Desk and then they reassign the call to one of the other 3 queses as required.

please can some one help us to add the other groups or queue in "Ticket Queue Overview"?

Thanks in advance for your help

Ferdinando