OTRS 4.0.10 email times incorrect

[thunter28]

I noticed today that when we receive email tickets from a customer the sent time is a -4 hour difference from the actual time. For example I receive a ticket today at 2:00p but the sent time from the support email read it was received at 10:00a. I saw there was a bug from 4.0.7 that addressed this, but did it get resolved in 4.0.10? If not is there a fix or workaround for this?

[jojo]

Yes, this is a new bug fixed in 4.0.11

[thunter28]

I made the upgrade to .11 this morning but noticed this did not fix the problem. Is there a setting I have to adjust for this time issue?

[jojo]

please check here: http://bugs.otrs.org/show_bug.cgi?id=11367

[thunter28]

The following edit to Time.pm seemed to have fixed the issue:

Code: Select all

sub MailTimeStamp {
    my ( $Self, %Param ) = @_;

    my @DayMap   = qw/Sun Mon Tue Wed Thu Fri Sat/;
    my @MonthMap = qw/Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec/;

    # check if server is in UTC (server diff should be 0)
    my $ServerTimeDiff = Time::Local::timegm_nocheck( localtime( time() ) ) - time();

    # calculate offset - should be '+0200', '-0600', or '+0000'
    my $Diff = $Self->{TimeZone};
    if ($ServerTimeDiff) {
        $Diff = int( $ServerTimeDiff / 3600 );
    }
    my $Direction = $Diff < 0 ? '-' : '+';
    $Diff = abs $Diff;
    my $OffsetHours = $Diff;

    my ( $Sec, $Min, $Hour, $Day, $Month, $Year, $WeekDay ) = $Self->SystemTime2Date(
        SystemTime => time(),
    );

    my $TimeString = sprintf "%s, %d %s %d %02d:%02d:%02d %s%02d%02d",
        $DayMap[$WeekDay],    # 'Sat'
        $Day, $MonthMap[ $Month - 1 ], $Year,    # '2', 'Aug', '2014'
        $Hour,      $Min,         $Sec,          # '12', '34', '36'
        $Direction, $OffsetHours, 0;             # '+', '02', '00'

    return $TimeString;
}