Reminder ticket notification

[Mindaugas]

Hello,

I have set two state types:
pending not answer -> pending auto
pending response -> pending reminder

PendingJobs.pl is checking every 120 minutes. When the ticket has changed automaticlaly his status to pending response a ticket agent had to get a reminder. The agent didn't get any notification. What and where should I set for reminder notification to agent owner by schedular or a status changed moment?

[Mindaugas]

I have got a reminder. I think that was associated with working time (Core::Time). The next question.
I have changed status again and set the new pending reminder. When I run ./otrs.PendingJobs.pl I get "Send reminder notification" but I don't get email.
I think if I get first time a reminder of a ticket I can't get more reminders of the same ticket. Can you explain?

[crythias]

Pending reminder sends once per day. But cleanup (another cron that resets the sent flag) happens once per day. The default action is to not spam you constantly that you have a reminder. Also this helps prevent infinite loops.

[Mindaugas]

I have changed in PendingJobs.pl to sent=0

Code: Select all

   my $Sent = 0;
        for my $Line (@Lines) {
            if (
                $Line->{Name} =~ /PendingReminder/
                && $Line->{Name} =~ /\Q$Preferences{UserEmail}\E/i
                && $Line->{CreateTime} =~ /$Year-$Month-$Day/
                )
            {
             # Original settings --->  $Sent = 1;
             #My settings
                $Sent = 0;
            }

and changed in crontab twice via day this job.