"To customer user" drop-down in New email ticket showing only 20 entries.

[victorprime]

Hi,

My OTRS scenario is:

Total 'Customers' - 28
Total 'CustomerUsers' : 615

'Customers :: CUSTOMERID' Range - D01,D02.....D28
'CustomerUsers :: USERNAME' Range - CU001 to CU615

'CustomerUsers' in D26 are 48

When I am creating a 'New email ticket' , In field "To customer user:" populated drop-down showing 20 entries only. (I need all 48 Names in Drop Down to choose).

Also If I want to enter user whose username is 'CU486' and Name is 'terminal one' the field is unable to show it in drop-down until I enter its username 'CU486' (It seems its unable to search it by first name or last name after 200 users). Please help to solve this issue.

Thanks in advance.

Victor.

[wurzel]

Hi,

try to narrow down the search with AND operator, typed by an '+'

for example:

CU486+terminal+one

Flo

[victorprime]

Its working, Thank you very much. Can some one explain why its not showing more than 20 entries and unable to search without AND operator, Just curious .

[crythias]

the fuzzy search follows CustomerUserSearchFields => [ 'login', 'first_name', 'last_name', 'customer_id' ],

it will show only 20 entries, but that's generally enough normally.

[victorprime]

Very Helpful and thanks for the quick solution.