mail not sending with Euro sign €

[magnetmo]

Hi, I am new to OTRS and Perl, am currently Using 2.3.6 version
When I try to send the Mail with € OR * I got the following Errors,
open body: Invalid argument at otrs-2.3.6/bin/cgi-bin/../../Kernel/cpan-lib/MIME/Entity.pm line 1863.

My default charcset is UTF-8

I cant find out the Problem , Please help me to fix this.

[jojo]

is the database set to UTF-8? Is OTRS set to UTF-8. What PERL version?

Please note that OTRS 2.3.x is not supported and mantained since years. Please update to OTRS4

[magnetmo]

Thanks for your quick reply

My perl version is 5.18

My Db character set is

Variable_name Value
character_set_client utf8
character_set_connection utf8
character_set_database latin1
character_set_results utf8
character_set_server latin1
character_set_system utf8
character_sets_dir /usr/share/mysql/charsets/

[jojo]

as you can see some of the character sets are non utf-8. Please also check tables and OTRS database chararcter sets and OTRS settings in config.

But as I said: Upgade to latest version of OTRS (OTRS 4.0.11), 2.3. is old, not secure any more, not supported and will not receive any updates.
Also it might not run with PERL versions later than 5.8.8

[magnetmo]

Hi, Ok,

How to I update to OTRS 4 Any Procedure or guidance available, because am new to this OTRS and Perl.

[jojo]

you have to go through all updates (documented in the admin manuals or UPGRADING documents of each version:

2.3. -> 2.4.latest
2.4.latest -> 3.0.latest
3.0.latest -> 3.1.latest
3.1.latest -> 3.2.latest
3.2.latest -> 3.3.latest
3.3.latest -> OTRS4 latest

If you have no experience you should hire an OTRS expert as this kind if migration can be quite tricky-