<OTRS_TICKET_*> in Subject of autoresponse not parsed

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duffy
Znuny newbie
Posts: 16
Joined: 29 Nov 2011, 11:57
Znuny Version: 3.3.8
Real Name: Rado Hrabcak

<OTRS_TICKET_*> in Subject of autoresponse not parsed

Post by duffy »

Hello,

I need to add some of <OTRS_TICKET_*> variables into subject, but I am finding they are not being parsed there. In autoresponse body they are parsed. Is it purpose or am I doing something wrong?

Thanks
OTRS 3.3.x on Linux with PostgreSQL database and LDAP
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