GenericAgent - dynamic field value

[Snowmanko]

Hi there,
I would like to know if it is possible to set value of CustomerID in Generic Agent task based on the ticket Dynamic Field Value.
If yes, how to do it ? Is there some special syntax ?

Thanks.

[crythias]

What version of OTRS?

Either way, not through the GUI, but you can do lots of things through the Generic Agent file (programming). Nonetheless, may I inquire as to the business need for this?

[Snowmanko]

Version is 3.3.9, when I am creating ticket with "new phone ticket" it will not fill Customer User when we enter email adress to that field. Ticket is created but, only Custommer ID is filled. I would like to asign same value to Customer User field. Probably only way to do is GenericAgent. I don't know how to customize dtd template of new phone ticket to force it to copy dynamic field value to Customer User.

[crythias]

it will not fill Customer User when we enter email adress to that field

Make sure the customer exists. There is more to answering this question than to use one field to fill another.