Hi,
i have some questions regarding what can be used to trigger the invocation script Web Service interface.
i would like to run an invocation script at a set interval, maybe each monday, or every 10 hours.
what can be used to trigger an invocation? a ticket in a certain queue? maybe with a certain name?
can they be triggered by something else? how?
thanks
Using events to trigger a Web Service invoker?
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Re: Using events to trigger a Web Service invoker?
Hi,
What is your goal? What do you want to get as a result?
What is your goal? What do you want to get as a result?
Alexey Yusov
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Re: Using events to trigger a Web Service invoker?
Hi,
the end result should be that someone makes an event, which runs the WS script,
the WS script then input some CI's to the CMDB.
it will ultimately be used to update the CMDB.
it is the event and run of WS script that is confusing me.
what kind of events can be used to trigger a WS script?
the end result should be that someone makes an event, which runs the WS script,
the WS script then input some CI's to the CMDB.
it will ultimately be used to update the CMDB.
it is the event and run of WS script that is confusing me.
what kind of events can be used to trigger a WS script?
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Re: Using events to trigger a Web Service invoker?
Hi,
You can use any type of standard ticket or CI event for WS, or create your own event to trigger WS.
You can use any type of standard ticket or CI event for WS, or create your own event to trigger WS.
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
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Re: Using events to trigger a Web Service invoker?
How can i create my own event?
would it be possible to trigger it to run say, once a day at noon?
can you show me some information regarding this? i have been unable to lacate it myself.
your help is much appreciated! thanks
would it be possible to trigger it to run say, once a day at noon?
can you show me some information regarding this? i have been unable to lacate it myself.
your help is much appreciated! thanks
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Re: Using events to trigger a Web Service invoker?
among many other things, you could run a generic agent at noon every day that runs a CMD exactly as specified, knowing that the ticket ID and ticket number will be passed as arguments to the CMD.
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