add linked tickets to customerticketzoom

[griffin]

Is this possible?

I tried adding the block from agentticketzoom to customerticketzoom.

Tried copying the following different codes:

Code: Select all

[% RenderBlockStart("LinkTableComplex") %]
            [% Data.LinkTableStrg %]
[% RenderBlockEnd("LinkTableComplex") %]

Code: Select all

[% RenderBlockStart("LinkTableSimple") %]
            <div class="WidgetSimple DontPrint">
                <div class="Header">
                    <div class="WidgetAction Toggle">
                        <a href="#" title="[% Translate("Show or hide the content") | html %]"><i class="fa fa-caret-right"></i><i class="fa fa-caret-down"></i></a>
                    </div>
                    <h2>[% Translate("Linked Objects") | html %]</h2>
                </div>
                <div class="Content">
                    [% Data.LinkTableStrg %]
                </div>
            </div>
[% RenderBlockEnd("LinkTableSimple") %]

But none of these throw an error or show anything. Is this possible? i dont care that the export to CSV is there. Only that the ticket numbers are shown.

Regards




edit:
tried copying from AgentTicketZoom.pm the following code to CustomerTicketZoom.pm

Code: Select all

# get linked objects
    my $LinkListWithData = $Self->{LinkObject}->LinkListWithData(
        Object           => 'Ticket',
        Key              => $Self->{TicketID},
        State            => 'Valid',
        UserID           => $Self->{UserID},
        ObjectParameters => {
            Ticket => {
                IgnoreLinkedTicketStateTypes => 1,
            },
        },
    );

    # get link table view mode
    my $LinkTableViewMode = $Self->{ConfigObject}->Get('LinkObject::ViewMode');

    # create the link table
    my $LinkTableStrg = $Self->{LayoutObject}->LinkObjectTableCreate(
        LinkListWithData => $LinkListWithData,
        ViewMode         => $LinkTableViewMode,
    );

    # output the simple link table
    if ( $LinkTableStrg && $LinkTableViewMode eq 'Simple' ) {
        $Self->{LayoutObject}->Block(
            Name => 'LinkTableSimple',
            Data => {
                LinkTableStrg => $LinkTableStrg,
            },
        );
    }

    # output the complex link table
    if ( $LinkTableStrg && $LinkTableViewMode eq 'Complex' ) {
        $Self->{LayoutObject}->Block(
            Name => 'LinkTableComplex',
            Data => {
                LinkTableStrg => $LinkTableStrg,
            },
        );
    }

[crythias]

note that you might link tickets that the customer shouldn't see or can't access.

[griffin]

i know. still it should be shown. At least so as the customer knows that there is a related issue.

Still, these didnt work. Nothing showed

[crythias]

But if I as a customer put personal information in the title/subject of my ticket, I don't want anyone else to know this information.