Accounting time and PostMaster Filter

[PiotrIr]

Hi,

I’m trying to set PostMaster filter which will set value for accounting time. Unfortunately I can’t find X-OTRS-AcountingTime.

I found somewhere on forum, there is no way to achieve this without creating dynamic field which will replace TimeUnits. I’ve done this and now I can copy value from my e-mail to the field.

However I don’t know how to achieve similar behaviour for the dynamic field like for default TimeUnits. Basically when I add note to a ticket, I can add time in TimeUnits field and this will be calculated (added) to other values.

Unfortunately dynamic field just shows previous value, which I can change, but is not calculated for each activity and summed at the end.
As any way to achieve my goal? Or maybe there is a way to copy value from dynamic field to TimeUnits once the e-mail arrives?

[crythias]

how do you calculate a time value for a received email?

[PiotrIr]

This is just text dynamic field with RegEx ^[0-9]+$
When e-mail is received I copy digit value to the dynamic field, and this (thanks to your last reply) is working well.
However I don't know if this is possible to set this value separately for each note and sum for whole ticket or copy value from e-mail to default OTRS TimeUnit which does exactly what I'm looking for.