How can as administrator check what a certain customer sees?

geri · Post by **geri** » 23 Sep 2015, 11:13

A customer does not see some tickets on his closed ticket list. (Action=CustomerTicketOverview;Subaction=MyTickets;Filter=Closed)
How can I check this? He has the the necessary right to read that ticket.

RStraub · Post by **RStraub** » 23 Sep 2015, 11:22

You could login as that customer, if that option is enabled. It's located under SysConfig -> Framework -> Core -> SwitchToCustomer

Then try to figure out what's happening and monitor the apache log while accessing that page. If there are no errors, there might be an ACL that restricts the view.

geri · Post by **geri** » 23 Sep 2015, 15:34

RStraub wrote:You could login as that customer, if that option is enabled. It's located under SysConfig -> Framework -> Core -> SwitchToCustomer

Thank you

Znuny Open Source Ticketsystem

How can as administrator check what a certain customer sees?

How can as administrator check what a certain customer sees?

Re: How can as administrator check what a certain customer sees?

Re: How can as administrator check what a certain customer sees?