Hi there,
is it possible to asign group/role or single agent to be able to edit admin setting under "Queue Settings" ?
I need to allow :
Editing Templates
Editing Responses
Editing Salutations
Thanks.
Martin
Allow agent to modify custom admin settings
Moderator: crythias
Allow agent to modify custom admin settings
OTRS 6.0.3-1, MySQL
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Re: Allow agent to modify custom admin settings
Change the "group" settings for those actions in the SysConfig (search for ModuleRegistration)
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Re: Allow agent to modify custom admin settings
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Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com