Enjoying working with OTRS so far.
We are on version 4.0.11 on Ubuntu with multiple customer backend databases. Both are mysql, where one of the backend databases is read-only.
I'm trying to figure out an appropriate strategy to filter the read-only database so that fewer customer records are retrieved. The table contains deleted (archived) data and I don't want them to show up.
Essentially I want to have it use a query like - select * from ourcustomertable where deleted is null
Code: Select all
# 2. second CustomerDB is the 'address book' functionality
$Self->{CustomerUser2} = {
Name => 'Database Customer Address Book',
Module => 'Kernel::System::CustomerUser::DB',
Params => {
DSN => 'DBI:mysql:database=ourdatabase;host=ourserver;',
DatabaseUser => 'ouruser',
DatabasePw => 'ourpassword',
Table => 'ourcustomertable',
CaseSensitive => 0,
ForeignDB => 1, # set this to 1 if your table does not have create_time, create_by, change_time and change_by fields
},
# customer unique id
CustomerKey => 'customer_id',
# customer #
CustomerID => 'email',
# The last field must always be the email address so that a valid
# email address like "John Doe" <john.doe@domain.com> can be constructed from the fields.
CustomerUserListFields => [ 'first_name', 'last_name', 'email' ],
CustomerUserSearchFields => [ 'first_name', 'last_name', 'email' ],
CustomerUserSearchPrefix => '*',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['email'],
CustomerUserNameFields => [ 'first_name', 'last_name' ],
CustomerUserEmailUniqCheck => 0,
# cache time to live in sec. - cache any database queries
CacheTTL => 60,
ReadOnly => 1,
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target, link class(es)
[ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0 ],
[ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '', 0 ],
[ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0 ],
[ 'UserEmail', 'Email', 'email', 1, 1, 'var', '', 0 ],
[ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ],
],
# default selections
Selections => {
},
};