When we click on reply for a particular ticket, I can see only solved and closed as the available status.
How to add or remove a status from this list?
Add/remove status from reply screen
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flippertom
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rvaldomir
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Re: Add/remove status from reply screen
take a look here or check if you have an ACL that hides possible next states:
you can create ACLs like the following to restrict next state:
you can create ACLs like the following to restrict next state:
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Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir
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OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir
----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365