Upgrade to version 5 problems

[passado]

Hello, I updated my OTRS version 4 for 5 and have some errors when I try to perform tasks block got this error:

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[Thu Oct 22 11:48:52 2015] [error] Can't call method "FatalError" on an undefined value at /opt/otrs//Kernel/Modules/AgentTicketBulk.pm line 32.\n

If I do not have the FAQ module installed:

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[Thu Oct 22 12:09:02 2015] [error] [Thu Oct 22 12:09:02 2015] -e: Got no ConfigObject! at /opt/otrs//Kernel/Output/HTML/HeaderMetaFAQSearch.pm line 24.\n

I also doubt how to change the verification e-mail, up from a cron job, but now not the meeting

Need some help

[aizdevums]

Hello,

I have same problem as passado. I upgraded OTRS from version 4.0.8-02 to 5.0.2-02 and now after trying Bulk action on several tickets I get error:

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[Thu Nov 19 09:16:01 2015] [error] Can't call method "FatalError" on an undefined value at /opt/otrs//Kernel/Modules/AgentTicketBulk.pm line 32.\n

Can anyone help, please?

[aizdevums]

Hi,

Problem resolved by upgrading OTRS from version 5.0.2-02 to 5.0.3-01. Bulk is now working as before.

[emvectra]

Hi,

i´ve updated OTRS from 4 to 5.04 - Is the error back?
If I use the bulk-function, I get the 500 Server Error.

Apache-Log:
Can't call method "FatalError" on an undefined value at /opt/otrs//Kernel/Modules/AgentTicketBulk.pm line 32.\n

CentOS 7 with Apache 2.2 and MySQL 5.06

Listing all installed packages...
+----------------------------------------------------------------------------+
| Name: FAQ
| Version: 5.0.2
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The FAQ/knowledge base.
+----------------------------------------------------------------------------+
| Name: GeneralCatalog
| Version: 5.0.4
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The General Catalog package.
+----------------------------------------------------------------------------+
| Name: ImportExport
| Version: 5.0.4
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The ImportExport package.
+----------------------------------------------------------------------------+
| Name: ITSM
| Version: 5.0.4
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM bundle package.
+----------------------------------------------------------------------------+
| Name: ITSMChangeManagement
| Version: 5.0.4
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM Change Management package.
+----------------------------------------------------------------------------+
| Name: ITSMConfigurationManagement
| Version: 5.0.4
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM Configuration Management package.
+----------------------------------------------------------------------------+
| Name: ITSMCore
| Version: 5.0.4
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM Core package.
+----------------------------------------------------------------------------+
| Name: ITSMIncidentProblemManagement
| Version: 5.0.4
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM Incident and Problem Management package.
+----------------------------------------------------------------------------+
| Name: ITSMServiceLevelManagement
| Version: 5.0.4
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM Service Level Management package.
+----------------------------------------------------------------------------+

Regards,
Elmar

[emvectra]

I've just tested it on another system:

Same rpm-Installation, OS, Apache and MySQL, but no additional packages installed - bulk works fine...

Elmar