[Solved] OTRS v.5 Statistics, filter on Agent

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netjess
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[Solved] OTRS v.5 Statistics, filter on Agent

Post by netjess »

I would like to pull stats and be able to sort/filter by Agent but Agent is not available for selection in the editor.

Ideas on how to make this report would be appreciated.
Attached is what I am working from.
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Last edited by netjess on 11 Nov 2015, 21:25, edited 1 time in total.
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crythias
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Re: OTRS v.5 Statistics, filter on Agent

Post by crythias »

Is this post still relevant? viewtopic.php?t=19385
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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netjess
Znuny expert
Posts: 172
Joined: 16 Nov 2011, 23:35
Znuny Version: 6.0.16
Real Name: Jesse
Company: Mercer Valve Company
Location: Oklahoma USA
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Contact netjess

[Solved] Re: OTRS v.5 Statistics, filter on Agent

Post by netjess »

crythias wrote:Is this post still relevant? viewtopic.php?t=19385
That Helped! Thank you.
SysConfig in Framework -> Frontend::Agent::Stats -->Stats::UseAgentElementInStats -->Yes
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Ubuntu 18 LTS, Apache2, PostgreSQL.
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