How to forward (email) ticket with attachments

zemanek · Post by **zemanek** » 13 Nov 2015, 16:49

Hello,

I need to send original email (no html --> text conversion) when a ticket is created (moved) with its attachments.
In OTRS 3.2.6 I modified Article.pm by adding some code to assemble original email from html ticket body and attachments (via SELECT content_path .....).
Now I have installed OTRS 5.0.2 and the Article.pm code is quite different (no SendAgentNotification function).

As the 5.0.2 is quite advanced from 3.2.6, maybe there is some built-in support for this?
Any hints?

Regards
JZ