Ticket close notification delay possible?

[pebeITS]

Hi,

I have configured an event based customer-notification, so that our customers get an standard text when a ticket is closed. The customers get a notification about an added note of type "external-note". Everything works fine, but:
When an agent adds a external note and set the next status to "closed successfull", the customer gets two notifications (one with the content of external-note, one with the information that the ticket was closed)
Sometimes the customer get first the "ticket is closed"-mail and afterwards the information about the external note. Not very nice.

So my question: is it possible to configure the "ticket close"-message in a way, that the mail is sent with a delay of a certain time (e.g. 5 minutes)?

Regards

Philipp

[crythias]

No. Don't do this. If you want to talk to the customer use response /reply. Or add a new article-type for the note in sysconfig