Generic Agent notes article type

[voiprodrigo]

Hello,

I have Generic Agent adding notes to tickets on different situations, and they show up as agent-internal, thus counting for the "unread" articles, which is annoying. I want to enable Ticket::NewArticleIgnoreSystemSender, but I need that Generic Agent notes be of type system. Is this possible somehow?

Thanks.

[voiprodrigo]

I modified GenericAgent.pm so that, for note subjects matching a certain pattern, the SenderType is system instead of the hard-coded "Agent", which is even better, as I only need for certain particular cases.