Calendar widget procedure

[Sayannara]

Here is a procedure to enable the calendar widget. At this point it does not work. Please suggest.

1. Create Dynamic Field
   TicketCalendarStartTime
   TicketCalendarEndTime
   
   step1.png
2. Enable the Dynamic Field in “Free Fields” (or any ticket action you want)
   Go to Admin > SysConfig > Ticket > Frontend::Agent::Ticket::ViewFreeText
   Find Ticket::Frontend::AgentTicketFreeText###DynamicField
   Add 2 rows
   Key = TicketCalendarStartTime, Content = 1
   Key = TicketCalendarEndTime, Content = 1
   
   step2.png
3. Configure the queues that’s tickets are displayed as calendar events
   Go to Admin > SysConfig > Ticket > Frontend::Agent::Dashboard::EventsTicketCalendar
   Find DashboardEventsTicketCalendar###Queues
   Add your queues
   step3.png
4. Set some values to a ticket for the dynamic fields in the action “Free Fields”

[Sayannara]

(It seems that I cannot add more than 3 images)

step4.png

• 5. Enable the Dashboard Widget in Settings (right-top box) of page Dashboard
  If you would like to use other dynamic fields to specify the date range, you should configure it in SysConfig > Ticket > Frontend::Agent::Dashboard::EventsTicketCalendar

Results:

step5.png

As you can see it does not work as expected. What am I missing ? Is there something which can alter the calendar like a custom setting ?

If it is a sub queue should I add it with Queue1::SubQueue or only SubQueue ?

Source:
http://ansonc.hk/2014/01/10/otrs-activa ... -calendar/
https://otrs.github.io/doc/manual/admin ... board.html

[reneeb]

Check the group settings for the widget in the sysconfig. And delete caches...

[Sayannara]

Thank you. There was no group. I tried with a group but still nothing appears in the calendar. I also tried with the users group but then the widget is not available.

If it is a sub queue should I add it with Queue1::SubQueue or only SubQueue ?

[jojo]

Queue1::SubQueue

[RStraub]

I think your problem is that your end time is before your start time. Calendar does not like it and won't show the ticket.

You might want to change the ordering of your dynamic fields so that this error won't re-ocurr that easily

[Sayannara]

Yes you are right! Thanks I messed up.

Isn't there a possibility to ensure that End time is always after start time ?
On the dynamic fields page we can only restrict "entering of dates" in the future/past.

[RStraub]

I doubt that you can easily do that without modifications.

We "kinda" fixed that by writing a custom transition validation module for process tickets...

[jnelson]

deleted