OTRS 5.0.4 customer portal, Javascript issues

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tyrrvk
Znuny newbie
Posts: 14
Joined: 03 Mar 2015, 22:50
Znuny Version: 4.0.14

OTRS 5.0.4 customer portal, Javascript issues

Post by tyrrvk »

Hi -
We recently upgraded our otrs development server from 4.0.3 to 5.0.4.

Now, during testing, if we log into the customer portal, and try clicking on one of the test tickets we are experiencing a strange issue:
Namely, A JS script error comes up, saying a script is unresponsive, CommonJS_abcdlsksle,xxxxxxx.js. the page becomes unresponsive, as the script tries to load, or the debugger is run. It never seems to "resolve".

As part of the upgrade process I did the following:
/opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete
/opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheCleanup
/opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheGenerate

Which I hoped would clear up any lingering issues.

The admin side works fine. Tickets load up without any issue. This only happens on the customer portal.

Any one experience this?

Thanks.
tyrrvk
Znuny newbie
Posts: 14
Joined: 03 Mar 2015, 22:50
Znuny Version: 4.0.14

Re: OTRS 5.0.4 customer portal, Javascript issues

Post by tyrrvk »

Any thoughts? I had to ping my own post.

I am thinking of upgrading to 5.0.5 to see if that addresses this JS issue.
tyrrvk
Znuny newbie
Posts: 14
Joined: 03 Mar 2015, 22:50
Znuny Version: 4.0.14

Re: OTRS 5.0.4 customer portal, Javascript issues

Post by tyrrvk »

Well, upgrading to 5.0.6 did not fix the javascript issue on the customer side.
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