I created a Survey that I would like to send only to the agents, I cant see who will receive the surveys email.
how can I control who will receive the surveys?
Surveys
Moderator: crythias
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RStraub
- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Surveys
The sending of survey is implicit based on three parameters:
- The configured queue
- The configured delay between two surveys
- The configured maximum of surveys in 30 days
You can also blacklist certain address such that they never receive surveys. If you want to "control" the surveys, I would recommend creating a dedicated queue, creating tickets for each agent and then closing them all. Note that the agent-emails have to be entered as customer.
- The configured queue
- The configured delay between two surveys
- The configured maximum of surveys in 30 days
You can also blacklist certain address such that they never receive surveys. If you want to "control" the surveys, I would recommend creating a dedicated queue, creating tickets for each agent and then closing them all. Note that the agent-emails have to be entered as customer.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Re: Surveys
Ok, but if i create a group with all the agent, connect group to queue and choose that queue. Does the members of that group receive the surway or all customers allso in the system?