Mail Fetch problem. "Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch"

[spike1197]

I am getting new tickets in the system after some process runs that I can't track down.
our exchange system is failing on delivery to root@localhost. I understand that error. The error i don't understand follows:

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ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 Perl: 5.=0.1 OS: linux Time: Mon Jan 18 10:42:33 2016

 Message: POP3: Auth for user OTRSUSER/MAILSERVER.DOMAIN.COM failed!

 Traceback (9568): 
   Module: Kernel::System::MailAccount::POP3::Fetch Line: 144
   Module: Kernel::System::MailAccount::MailAccountFetch Line: 440
   Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccount=etch::Run Line: 94
   Module: (eval) Line: 436
   Module: Kernel::System::Console::BaseCommand::Execute Line: 430
   Module: (eval) Line: 147
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron=:Run Line: 131
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run =ine: 259
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: bin/otrs.Daemon.pl Line: 138

the /var/log/message file contain this:

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Jan 18 10:42:33 ei-otrs OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10[9568]: [Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][Line:51]: There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 Perl: 5.10.1 OS: linux Time: Mon Jan 18 10:42:33 2016#012#012 Message: POP3: Auth for user OTRSUSER/MAILSERVER.DOMAIN.COM failed!#012#012 Traceback (9568): #012   Module: Kernel::System::MailAccount::POP3::Fetch Line: 144#012   Module: Kernel::System::MailAccount::MailAccountFetch Line: 440#012   Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 94#012   Module: (eval) Line: 436#012   Module: Kernel::System::Console::BaseCommand::Execute Line: 430#012   Module: (eval) Line: 147#012   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 131#012   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259#012   Module: (eval) Line: 316#012   Module: main::Start Line: 316#012   Module: bin/otrs.Daemon.pl Line: 138#012

the /opt/otrs/var/log/Daemon

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ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 Perl: 5.10.1 OS: linux Time: Mon Jan 18 10:42:33 2016

 Message: There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 Perl: 5.10.1 OS: linux Time: Mon Jan 18 10:42:33 2016

 Message: POP3: Auth for user OTRSUSER/MAILSERVER.DOMAIN.COM failed!

 Traceback (9568): 
   Module: Kernel::System::MailAccount::POP3::Fetch Line: 144
   Module: Kernel::System::MailAccount::MailAccountFetch Line: 440
   Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 94
   Module: (eval) Line: 436
   Module: Kernel::System::Console::BaseCommand::Execute Line: 430
   Module: (eval) Line: 147
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 131
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: bin/otrs.Daemon.pl Line: 138



 Traceback (9568): 
   Module: Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError Line: 51
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 178
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: bin/otrs.Daemon.pl Line: 138

FETCHMail seems to be working correctly for incoming tickets and ticket responses. The occurrence interval seems random.
Thoughts?
otrs version 5
CentOS 6.3

[jnelson]

It appears your server (unless you edited it for this post) is attempting to auth: OTRSUSER/MAILSERVER.DOMAIN.COM

Is this user account an edit or is the server actually trying to execute this? If it's an edit are you sure about the auth/fetch type? I use office365.com and am using IMAPTLS with the settings noted on the site.

See attached mail account snip

emailconfig.JPG

[jnelson]

Log entries for my configuration look like this

Tue Jan 19 08:05:06 2016 notice OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-93 IMAPTLS: Fetched 1 email(s) from helpdesk@XXXXXXXXXXX.com/smtp.office365.com.

[spike1197]

I never had any of these issues until I upgraded to otrs 5. ran without these errors in the logs or bounces for about a year. I understand that things changed from 3.10 to 5 but again. not an issue until the upgrade.

the username/server edited for the post.

[eturconi]

Same behaviour.....Did u understand what is changed in version 5?

[spike1197]

Sorry for letting this go stale.

The fix was editing the Kernel/Config.pm file and adding the code below int he "own config options" area.

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    delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessEntitlementCheck"};
    delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessAvailabilityCheck"};