Error in system log

[otrspb]

I got a lot of errors:

OTRS-CGI-37 No Type for Unclassified found!

Any idea why?

[jojo]

As the error states, there is no ticket type Unclassified on your system

[oSIRus]

So what to do?

I have the same problem after updating from 5.0.4 to 5.0.6.

[EXG133]

Well you need to find why OTRS is trying to use Unclassified, it's not a default Type. Check your /var/log/messages for more detail about the error. You can also search in your sysconfig for Unclassified.

[oSIRus]

Well since I never had this problem before 5.0.6 I guess it's a bug. But I'll have a look into it.

UPDATE: no OTRS errors in /var/log/messages

[EXG133]

Oops I just checked on my otrs5 VM and seems like Unclassified is in fact there by default.
So go to /otrs/index.pl?Action=AdminType and see if Unclassified is valid.
If it's not and you want to use it, just set it to valid.
Otherwise check your Sysconfig and correct all occurences of Unclassified with whatever State you would like to use.

[oSIRus]

There is no "Unclassified" in my system, just "default". Why should I suddenly need the "Unclassified" type? Didn't need it before 5.0.6 or 5.0.5.

UPDATE: I added "Unclassified" und set it to valid. "default" is also valid. The page @/otrs/index.pl?Action=AdminType keeps telling me to "activate type first".

[jojo]

you should have renamed the default one to Unclassified (as it replaces the old one)

[oSIRus]

Thanks! No more errors now.