HTML links in articles not working correctly

[dstover]

We have been using the OTRS email functionality to add notes to tickets. When someone includes an URL link in their email and someone clicks that link after the email is included into a ticket, the user is taken to the other link but is not able to look at any of the articles except the main one on the destination ticket. Is there some way to turn on the URL linking functionality so that articles can be viewed correctly on tickets linked via URL from within an article ?

[dstover]

After some research, I have found that, when an email that has been sent into OTRS has a link to an OTRS ticket in the body of the email, when you click that link and go into the other ticket, the HTML is not formed correctly. The classes associated with the individual articles have a space included within the quotes, which renders them inactive. You can also tell by the fact that every other line is not shaded as in the normal article table. So when you click on an article, nothing happens. This appears to me to be a bug in the code.

Now my request is more specific. Where do I go to get to the HTML code that is being generated within the ticket article table that is displayed within the ticket? I would like to see about removing that space in the class names.

Please advise. Thanks...Dan.