Implement CMDB

[machadoa]

Hello

It seems possible to implement a CMDB in OTRS, anyone can tell me the steps to set up please?

Thank you

[RStraub]

Hey there,

to get started, install the ITSM Bundle (or only Configuration Management). If you then give the according permissions to agents, they should see a new tab called "CMDB".

To configure new classes, navigate to Admin -> General Catalog -> ITSM::CONFIGITEM::CLASS
To configure their definition, navigate to Admin -> Config Items.

[machadoa]

Ok thanks !

I managed to install OTRS ITSM, following this installation several features OTRS were added including the CMDB

[RStraub]

Great, then doing some advertising for my module:
http://opar.perl-services.de/dist/TTO-I ... ries-1.0.1

If you're having too many classes and need an additional filter to categorize the classes, try it out.

[machadoa]

OK thanks

I just downloaded it, I will try it out

[machadoa]

I have just installed it .

Can you explain me the functionality of this extension please ?

[RStraub]

Sure!

I'm going to assume that with the default settings your classes are:
Computer (22)
Hardware (23)
Location (24)
Network (25)
and Software (26)

To activate, configure and use this addon, navigate to Admin->SysConfig->ITSM Configuration Management -> Frontend::Agent::ITSMConfigItemOverview::Categories

THere you can simply check the first two options to "activate" the addon.

For configuration just change the value of the key "name" and add the ClassIDs you want to see in that category.

Save and then go back to the cmdb overview. You should now see an additional bar with the activated categories. When clicking on a category, all classes you configured under "ContainedClassIDs" are listed.

Oh and I just noticed I had to manually delete the cache once for this to properly work.
As OTRS user on the shell:

Code: Select all

bin/otrs.Console.pl Maint::Cache::Delete

[machadoa]

Ok thanks !