[SOLVED] Missing file bin\otrs.ArticleStorageSwitch.pl

[gawkla]

Hello Team
I have OTRS 5.0.5
I would like to switch storage engine from DB into FS.

I want also migrate all old attachements from DB to FS. but... bin\otrs.ArticleStorageSwitch.pl is missing

I downloaded newest version 5.0.6 and this file is still not present. It is ok?

Can I use file otrs.ArticleStorageSwitch.pl from version 4? [in my old 4.0.7 this file was present].

[jojo]

in OTRS5 the scripts in bin where merged into a new CLI bin/otrs.Command.pl

Try

Code: Select all

bin/otrs.Console.ol Search Storage

for mor help

[gawkla]

thanks!
I have just relized, that there is new section under V5 docs..

bin/otrs.Console.pl Admin::Article::StorageSwitch

[gawkla]

Yet another nob question.

There is info "Your web server user should be the 'otrs' user".
I have OTRS under debian. In standard installation Webserver is running under www-data user, true?

I am not changed this, but everything seems to work correctly. Can anybody confirm or give some rules what will not work?

[wurzel]

Hi,

the webserver needs to have permission in your otrs directory. You have two options:
grant the www-user the access
the apache runs as otrs user

both ways are working fine, you need to decide for yourself what is right.

in a virutal host environment you may not want to run apache as otrs user


Flo