I already tried to get some answers in the German area, but no one responded so far (the link to my original post: viewtopic.php?f=35&t=31485). Maybe someone here can give me a hint.
I'm using OTRS 4.0.8 with OTRS::ITSM 4.0.10 and KIX4OTRS 7.0.2. In the CustomerDashboard I see all CIs, which are linked to the Customer. Since it's possible to change the attributes, that are shown, I tried to add the ip address. Like the documentation suggests, I opened the SysConfig and added the value ("CustomerDashboardConfigItemLink::ShownAttributes") at the corrensponding path ("KIX4OTRS-ITSM -> Frontend::CustomerInformationCenter"). My configitem definition has the ip address not on the first level, so the key for ip address in my case is NIC::1::IPAddress::1. However, If I add this key, the information shown in the CustomerDashboard belongs to NIC::1. If I try to display something else, like the operation system, it works just fine, as long as the information is located on the first level.
Here a short part from one of my configitem definitions:
Code: Select all
{
Key => 'NIC',
Name => 'Network Adapter',
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
Required => 1,
},
CountMin => 0,
CountMax => 10,
CountDefault => 1,
Sub => [
{
Key => 'IPoverDHCP',
Name => 'IP over DHCP',
Input => {
Type => 'GeneralCatalog',
Class => 'ITSM::ConfigItem::YesNo',
Translation => 1,
Required => 1,
},
},
{
Key => 'IPAddress',
Name => 'IP Address',
Searchable => 1,
Input => {
Type => 'Text',
Size => 40,
MaxLength => 40,
Required => 1,
},
CountMin => 0,
CountMax => 20,
CountDefault => 0,
},
{
Key => 'macAddress',
Name => 'MAC',
Input => {
Type => 'Text',
Size => 17,
},
}
],
}, Thank you for the help!