Modify header email

[machadoa]

Hello

I want to modify/customize the header email when a ticket is created.


Here's what I want to change :

modify_header.png

Thanks

[alexus]

You need activate Title field for some TicketZoom View.

[machadoa]

I don't find what I have to activate in the configuration settings

[alexus]

/otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Frontend%3A%3AAgent%3A%3ATicket%3A%3AViewPriority;SysConfigGroup=Ticket
Ticket::Frontend::AgentTicketPriority###Title - set it to Yes
And you can find Title field on Priority button in TicketZoom

[machadoa]

Ok I activated this option : Ticket::Frontend::AgentTicketPriority###Title , but I can not see it in the ticket zoom so I can not change the header.

[machadoa]

I found the solution !!!!

To modify the header email it's necessary to edit this file : /opt/otrs/Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email/Default.tt

I follow the instructions of this topic to resolve my problem : viewtopic.php?f=53&t=30996&p=128152&hil ... on#p128152