Generic Agent Error when more then 4000 Tickets affected

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Monitor02
Znuny newbie
Posts: 46
Joined: 22 Sep 2014, 16:13
Znuny Version: 4.0.7

Generic Agent Error when more then 4000 Tickets affected

Post by Monitor02 »

Hello together,

I generate a new Generic Agent to delete older Tickets then four years.

But I get following Error message:

[Error][Kernel::System::ObjectManager::_DieWithError][534] Kernel::System::LinkObject::ITSMChange could not be loaded: Can't locate Kernel/System/LinkObject/ITSMChange.pm in @INC (@INC contains: /opt/otrs-4.0.14/Custom /opt/otrs-4.0.14/Kernel/cpan-lib /opt/otrs-4.0.14 /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at /opt/otrs-4.0.14/Kernel/System/ObjectManager.pm line 192.

If I change the Date settings and affect only less then 4000 Tickets, the agent will run successfully.

But there is no ITSMChange.pm in Kernel/System/LinkObject. If I copy this file from an other System I get a other message:

[Wed Feb 17 11:10:30 2016][Error][Kernel::System::ObjectManager::_DieWithError][534] Kernel::System::ITSMChange could not be loaded: Can't locate Kernel/System/ITSMChange.pm in @INC (@INC contains: /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /usr/Custom /usr/Kernel/cpan-lib /usr /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs//Kernel/System/ObjectManager.pm line 192.

(System Info in the attachment)

Thanks for your help.

Thomas
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