Error: Impossible to send message to...

[daviknx]

Hey everyone!

I have the following problem. When I try to send any article of the ticket to any e-mail, OTRS presents the following error:

Impossible to send message to: "My Name" <myemail@domain.com.br>

"Backend ERROR: OTRS-CGI-36 Perl: 5.18.2 OS: linux Time: Thu Feb 25 17:41:22 2016 Message: Impossible to send message to: "My Name" <myemail@domain.com.br> . RemoteAddress: x.x.x.x RequestURI: /otrs/index.pl Traceback (1319): Module: Kernel::System::Ticket::Article::ArticleSend Line: 2228 Module: Kernel::Modules::AgentTicketEmailOutbound::SendEmail Line: 1148 Module: Kernel::Modules::AgentTicketEmailOutbound::Run Line: 67 Module: Kernel::System::Web::InterfaceAgent::Run Line: 1036 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40 Module: (eval) (v1.99) Line: 206 Module: ModPerl::RegistryCooker::run (v1.99) Line: 206 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172 Module: ModPerl::Registry::handler (v1.99) Line: 31"

This is the image attachment.

Does anyone have any idea? Thank you!

[daviknx]

someone?

[reneeb]

Check the logs if there are more information. Also check the mailserver logs...