Hi,
we are running otrs 5.0.6 and since 2 days, it can't fetch the mails. The error is "auth failed":
IMAPS: Auth for user helpdesk/mailserver.mydomain.com failed!
There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-79 Perl: 5.20.1 OS: linux Time: Mon Feb 29 11:50:31 2016
It was working without problems. Nothing has changed on OTRS or on the mailserver (Exchange 2013) over the weekend. The user account isn't disabled or locked out. Connecting to Exchange via telnet on 143 or 993 is also working.
I deleted the Postmaster mail account and recreated again several times, reset password of mail account, tried switching to IMAP or POP3, no success.
Can somebody please help?
Kind regards,
Jessica
Mail fetch error auth failed
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