dynamic field based on customer

[machadoa]

Hello

I created a dynamic field and when I create a ticket I would like to know if it's possible to fill the dynamic field automaticaly depending on the CustomerID ?

Thanks

[skullz]

viewtopic.php?f=62&t=31629

[machadoa]

Ok thanks

I created a dynamic fields named "outsourced" with multiple features( values : 0 and 1 ), I configure creating ticket to display this option.

I created a table "outsourced" in the "customer_company" , now I have this option when creating Customer :

Capture.PNG

And I turned these options in syconfig : "Ticket::EventModulePost###930-DynamicFieldFromCustomerUser" and "DynamicFieldFromCustomerUser::Mapping"

But I don't know how to configure correctly this options for when I created a ticket the value "outsourced" complete automaticaly in function of the value in the CustomerID.

[machadoa]

I'm still stuck on my problem, I manage to display the value in my customer information when creating a ticket but I can not automatically complete the field that I wish (outsourced):

2016-03-02 17_07_52-New phone ticket - Ticket - OTRS 5.png

2016-03-02 17_08_48-New phone ticket - Ticket - OTRS 5.png

HELP