Change to Queue and Status View

[Mici007]

Hi all, have been using otrs for a month or so to evaluate and it is great. I have installed the modules i need and all is well with the world except for one annoyance. In the agent ticket queue above all the tickets i have a long red list of tickets which are over time. I can see the reason for having it, however for our use we would rather that page just show the normal tickets rather than the red section then the tickets.
I have tried to find the place myself to turn of or disable it but i just cannot find it. Any help would be greatly appreciated. I have attached a screenshot of what i mean in terms of the "red area" i wish to turn off.

[RStraub]

Well as you said, there's a reason for showing them.

Wouldn't it be easier to not set update/solution times if you don't want to use them anyway?

[Mici007]

Problem is that we actually do want to use them for reporting and in the normal queue view just not having them up the top in red taking up a fair bit of the screen especially when our actual SLA's are not that time sensitive, but internally we have a separate policy which is far tougher than any sla. (Hope that makes sense)

[Mici007]

Not meaning to bug however has anyone got a clue where i could even start looking to resolve this?