Helo!
I have a process ticket that creates child ticket to itself using TicketCreate Transaction Action Module.
The child ticket's Service have to be set to the value that the agent selects on an Activity Dialog on a Dynamic Field.
How can i get the dynamic field's value at the TicketCreate module's config parameters?
I tried with Key: Service, Value: DynamicField_dynamicfieldname but doesn't work.
Is it possible to work with dynamic field value there?
have a nice day,
akosarko
[SOLVED]Use the value of a Dynamic Field at TicketCreate module
Moderator: crythias
[SOLVED]Use the value of a Dynamic Field at TicketCreate module
Last edited by akosarko on 25 Mar 2016, 14:46, edited 1 time in total.
Re: Use the value of a Dynamic Field at TicketCreate module
Ok, i found solution:
In this case we have to use <OTRS_TICKET_DynamicField_TestField_Value> format.
In this case we have to use <OTRS_TICKET_DynamicField_TestField_Value> format.