[SOLVED]Use the value of a Dynamic Field at TicketCreate module

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akosarko
Znuny newbie
Posts: 9
Joined: 10 Mar 2016, 15:01
Znuny Version: 5.0.0

[SOLVED]Use the value of a Dynamic Field at TicketCreate module

Post by akosarko »

Helo!

I have a process ticket that creates child ticket to itself using TicketCreate Transaction Action Module.
The child ticket's Service have to be set to the value that the agent selects on an Activity Dialog on a Dynamic Field.
How can i get the dynamic field's value at the TicketCreate module's config parameters?
I tried with Key: Service, Value: DynamicField_dynamicfieldname but doesn't work.
Is it possible to work with dynamic field value there?

have a nice day,
akosarko
Last edited by akosarko on 25 Mar 2016, 14:46, edited 1 time in total.
akosarko
Znuny newbie
Posts: 9
Joined: 10 Mar 2016, 15:01
Znuny Version: 5.0.0

Re: Use the value of a Dynamic Field at TicketCreate module

Post by akosarko »

Ok, i found solution:
In this case we have to use <OTRS_TICKET_DynamicField_TestField_Value> format.
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