OTRS on Fedora 23

[Kris1992]

Hello, I am new here. I want to try this software. I want to install OTRS on Fedora 23. Is it possible? Which version? I need to tutorial how I can do this. English is not my language. Sorry for mistakes. I tried install this software and I have error in browser. "500 Internal server error". Please for help. Thanks.

[wurzel]

Hi,

everything is here

http://otrs.github.io/doc/manual/admin/ ... -otrs.html


Fedora is nearly similar to CentOS and RedHat.

Check your logs for the error.
It might be your SELINUX running (if it is a package of Fedora)

Florian

[Kris1992]

Thanks for reply. I will try this. Which one is the best system(linux) for OTRS? Where is the most simple installation?

[wurzel]

Hi,

there is no best Linux. You should use the linux you are fimilar with and/or your friends know

A distribution without a personal firewall and all perl modules included in online repos is Ubuntu.
But for this, there are no rpm packages, you need to install tar.gz - what works fine if you walk throug the docs.

Flo

[Kris1992]

When I using Your advice using this page: http://otrs.github.io/doc/manual/admin/ ... -otrs.html

I have a problem in 5 step. I think I installed good parts. But I don't have a statement: syntax OK

I don't know what I can do. I am not user of Linux system so I am beginner. Thanks for help.

[wurzel]

Hi,

can you print your output on the shell, please?

... not a screenshot, but text
and the steps you did until now.

Flo

[wurzel]

Hi,

I don't know what I can do. I am not user of Linux system so I am beginner. Thanks for help.

If you do not have Linux Knowledge - please think about something like
https://www.otrs.com/otrs-business-solution-managed/

Flo

[Kris1992]

I don't want a cloud. I want to test a free version and check what I can do first. But I have a problem with instalation. I will send, what you want in the evening and maybe you can help me.

Can you tell me what I can do in free version first? Because this page: https://www.otrs.com/wp-content/uploads ... ison_5.pdf is not exact. Thanks.

[Kris1992]

Ok I sloved this problem, now I'm stuck in installing Apache web server. I choose : "yum install httpd mod_perl" and everything was done, until I choose "systemctl restart apache2.service" Then I saw "Failed to restart apache2.service: Unit apache2.service failed to load: No such file or directory.
And when I looking for

"Most Apache installations have a conf.d directory included. On Linux systems you can usually find this directory under /etc/apache or /etc/apache2. Log in as root, change to the conf.d directory and link the appropriate template in /opt/otrs/scripts/apache2-httpd.include.conf to a file called zzz_otrs.conf in the Apache configuration directory (to make sure it is loaded after the other configurations)."

This position is empty /etc/apache or apache 2

[wurzel]

Hi,

you should really take some linux lessons


I assume you are on Fedora? Then it should bei /etc/httpd IIRC

Flo

[Kris1992]

Yes i know that. Thanks for help. Yes I using Fedora system.
I done this step. I copied file "apache2-httpd.include.conf" in location /etc/httpd and then I can restart apache server :/ I know this is basic problem When in /etc/httpd this file doesn't exist everything is ok.

[wurzel]

Hi,

then check webserver logs, ask in apache forum for help.

Flo

[Kris1992]

Ok I have it but this file has a meny lines.

[Kris1992]

Ok I repaired this problem. Thanks for help. You are great

[wurzel]

Hi,

please let us know your solution.

Thanks
Florian