Notification new ticket / closed ticket doesn't work

[andreadnd]

Hi! i've been working with OTRS 4.0 and ubuntu 14.04 a few days ago but i cant make the notifications work, i follow the instructions in this website (outgoing email):http://wiki.otterhub.org/index.php?titl ... with_Gmail but i get this error in the log section:

Kernel::System::Email depends on Kernel::System::Email::SMTPS, but Kernel::System::Email::SMTPS could not be loaded: Not a GLOB reference at /opt/otrs/Kernel/cpan-lib/Net/SSLGlue/SMTP.pm line 97.

Thanks for the help,

[Charmacas]

It seems like your notifications don't work at all because you can't connect to your mail server. Check to correct mailserver settings and set them appropriately in your otrs.

[andreadnd]

Charmacas,

I checked all the configuration but everything is ok, i modify this:

Framework:Core:NotificationSenderEmail
Framework:Core:Sendmail
SendmailModule:SMTPS
SendmailModule:Host smtp.gmail.com
SendmailModule:Port 465
SendmailNotificationEnvelopeFrom

My company use a domain in google so the parameters are the same as gmail.

And of course i create notifications in Event:Add Notification.

I can't figure out what's going on ¿do you see something wrong?

Thanks for your help,

[andreadnd]

Additional information:

I changed some parameters and i still get an error message:

OTRS-otrs.PostMasterMailbox.pl-00
Can't send to 'Andrea': 5535.1.2 The recipient address <Andrea> is not a valid RFC-5321 address. xd14sm5313606pac.6 - gsmtp

Can't make it work yet.

Thanks,

[coolmf]

The recipient address <Andrea> is not a valid RFC-5321 address.

Address should not be Andrea but Andrea@somedomain.com
Check mailaddress in Andreas userprofile.